Représentant(e) Ventes Internes

Beacon Building Products Canada is one of the largest distributors of residential and non-residential roofing and complementary building products in North America. Beacon currently has 589 locations in 50 US states and 6 Canadian provinces and over 8,500 employees.
We are recognized in the building materials industry for having the best team, integrity, exceptional service and quality building products.

We are currently looking for an experienced Inside Sales Representative specializing in residential and commercial roofing products in Laval, QC.

What can I expect?

• Competitive compensation
• Health, dental and vision insurance
• RRSP Business Matching Plan
• Paid leave and public holidays
• Potential for training and certifications as needed.

What will my daily life look like?

• Provide excellent customer service using professional communication skills.
• Primary Responsibilities – order taking, scheduling deliveries and assisting counter sales customers.
• Set and authorize delivery dates based on knowledge of delivery schedules and staffing levels.
• Ensure the accuracy of computer transactions.
• Maintain customer relationships through telephone goodwill to existing customers.
• Emphasize company expertise and use your knowledge of applications, installations, and products to appropriately upsell the customer.
• Possess the ability to overcome potential customer objections or concerns using technical expertise
• Maintain and transmit all relevant competitive sales knowledge directly to the Branch Manager for dissemination to outside sales representatives.
• Handle incoming customer complaints in a prompt and courteous manner;
• Attend all training sessions for inside sales representatives.
• Support Beacon’s strong safety culture.

What are the requirements?

• Two (2) years of customer service and inside sales experience, construction industry experience required.
• Ability to work under pressure and to multitask.
• Good knowledge of Word, Excel and Outlook. Experience with Mincron and/or AS-400 would be an asset.
• Experience in project management and business administration would be an asset.
• Ability to seek out opportunities to improve customer service orientation through better understanding and empathy for the customer experience.
• Clear communication skills.
• Strong ability in negotiation and problem solving techniques.

What will give me an advantage over other candidates?

• 1-2 years of customer service experience.
• Experience with product/warehouse construction.

Work remotely?

• No

Type of employment:

• Full time

Program:

• Day shift
• Monday to Friday

Beacon Building Products Canada welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.